Client Background

In the autumn of 2022, Energy Services received a call from the Thompson family in Naperville, IL. They were experiencing inconsistent heating throughout their two-story home and noticed a significant increase in their energy bills. The family had been living in their 25-year-old house for over a decade and had never replaced the original furnace.

Challenge

Upon inspection, the Energy Services team identified several issues:

• The existing furnace was operating at less than 70% efficiency
• Uneven heating across different rooms and floors
• Frequent cycling on and off, causing unnecessary wear
• Unusual noises during operation
• Poor indoor air quality due to an outdated filtration system

Solution

After a thorough assessment, Energy Services recommended a complete furnace replacement with a high-efficiency model. The team proposed:

1. Installing a 96% AFUE (Annual Fuel Utilization Efficiency) furnace
2. Upgrading the ductwork to improve airflow
3. Adding a smart thermostat for better temperature control
4. Implementing a whole-house air filtration system

Implementation

The Energy Services team worked efficiently to minimize disruption to the Thompson family’s daily life. The entire process, from removal of the old furnace to the installation and testing of the new system, was completed in just two days.

Results

Within weeks of the installation, the Thompson family reported significant improvements:

• Energy bills reduced by approximately 30%
• Consistent, comfortable temperatures throughout the home
• Quieter operation of the new furnace
• Improved indoor air quality, with fewer allergy symptoms reported
• Enhanced control through the smart thermostat, allowing for personalized scheduling and remote adjustments

Long-term Benefits

Energy Services provided the Thompson family with a comprehensive maintenance plan to ensure the longevity and continued efficiency of their new heating system. This included annual inspections, filter replacements, and priority service for any future heating or cooling needs.

Client Testimonial

“We couldn’t be happier with the service provided by Energy Services. From the initial consultation to the final installation, their team was professional, knowledgeable, and courteous. Our home is now consistently warm, our energy bills have decreased significantly, and we feel confident in the reliability of our new heating system. We highly recommend Energy Services to anyone in the Naperville area looking for top-notch HVAC solutions.” – Sarah Thompson

Conclusion

This case study demonstrates Energy Services’ commitment to providing tailored heating solutions for homeowners in Naperville and surrounding areas. By addressing the Thompson family’s specific needs and implementing a comprehensive furnace replacement strategy, Energy Services not only solved their immediate heating issues but also set them up for long-term comfort and energy savings.